Legal

Privacy Policy

Last updated: 15 February 2026  ·  Effective: 15 February 2026  ·  Governing law: United Kingdom

This Privacy Policy explains how Vylentro ("we", "us", "our") collects, uses, stores, and protects the personal information of visitors to our website at https://vylentro.com and participants in our educational programmes. We are committed to handling your personal data responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Vylentro is a UK-based educational platform. Our contact details are:

  • Address: 2 Tredenham Cl, Par PL24 2JD, United Kingdom
  • Telephone: +44 079 1247 2440
  • Email: [email protected]
  • Website: https://vylentro.com

We are the data controller for the personal information we collect about you.

2. What Personal Data We Collect

We may collect the following categories of personal data:

  • Contact information: Name, email address, telephone number, postal address
  • Enquiry information: The content of messages or forms submitted to us
  • Technical data: IP address, browser type and version, pages visited, time spent on pages, referring website (collected via cookies and analytics tools)
  • Communication records: Records of correspondence between you and Vylentro

We do not collect sensitive personal data (such as health information, financial account details, or information about ethnic origin, religion, or political views).

3. How We Collect Your Data

We collect personal data when you:

  • Submit an enquiry or contact form on our website
  • Email or telephone us directly
  • Register to access our educational content
  • Browse our website (technical data collected automatically via cookies)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Legitimate interests: To respond to enquiries, improve our website, and deliver our educational services
  • Consent: For the use of non-essential cookies (where you have given your consent via our cookie banner)
  • Legal obligation: Where we are required by law to retain or disclose certain information

5. How We Use Your Personal Data

We use your personal data to:

  • Respond to your enquiries and questions
  • Deliver our educational programmes and related communications
  • Improve and maintain our website and services
  • Comply with our legal obligations
  • Detect and prevent fraud or misuse of our services

We do not use your data for automated decision-making or profiling.

6. How Long We Retain Your Data

We retain personal data only for as long as is necessary for the purposes for which it was collected:

  • Enquiry and contact form data: up to 2 years from date of last contact
  • Learner records: for the duration of participation plus 3 years
  • Technical/analytics data: up to 26 months (in accordance with analytics tool settings)

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share data with:

  • Technology service providers who help us operate our website (e.g. hosting providers, email delivery services) — subject to data processing agreements
  • Regulatory authorities where required by law

Any third-party processors are required to handle your data securely and only for the specific purpose for which it was shared.

8. Cookies

We use cookies to improve your experience on our website. For full details, please see our Cookie Policy.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data (subject to legal obligations)
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request your data in a machine-readable format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection:

  • Website: ico.org.uk
  • Telephone: 0303 123 1113

11. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no data transmission over the internet can be guaranteed as entirely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be noted at the top of this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: [email protected]
  • Post: 2 Tredenham Cl, Par PL24 2JD, United Kingdom
  • Telephone: +44 079 1247 2440